Chris W
LAKE IN THE HIL, IL | 2021 GMC 3500HD SierraJanuary 14, 2023
Great service.
Response from Napleton Buick GMC Crystal Lake
January 16, 2023Hi, thanks for taking the time to leave a review.
Jim A
MORANGO, IL | 2015 GMC TerrainDecember 23, 2022
Appt time honored est time of repair accurate
Response from Napleton Buick GMC Crystal Lake
December 23, 2022Your satisfaction is important to us, so we want to sincerely thank you for choosing Napleton Buick GMC and we hope to see you again soon!
Baltazar N
MC HENRY, IL | 2021 GMC Yukon XLDecember 1, 2022
Location confirmed with me in multiple occasions, I'm really busy with work and having that constant communication is really appreciated.
Response from Napleton Buick GMC Crystal Lake
December 1, 2022If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Ed S
WEST DUNDEE, IL | 2020 Chevrolet 1500 SilveradoNovember 30, 2022
The team is prompt to address any questions, providing a loaner AT THE TIME that they said, got the job done on the day they said they would, and even gave me a courteous “heads up” call so that I could plan to return loaner and pick up my truck. My vehicle is a Chevrolet, and I would encourage anyone to stop by their service aisle. Jim Sprandel and his TEAM will not disappoint you! I am a happy, returning customer!
Response from Napleton Buick GMC Crystal Lake
December 1, 2022We're pleased to know we have been able to exceed your expectations and really help you out!
Susan N
OAKWOOD HILLS, IL | 2019 GMC 1500 SierraNovember 30, 2022
Thanks for helping me out when I was not in town to be able to pick my car up right away.
Response from Napleton Buick GMC Crystal Lake
November 30, 2022We're pleased to know we have been able to exceed your expectations and really help you out!
Kenneth B
CRYSTAL LAKE, IL | 2016 GMC YukonNovember 21, 2022
The service was excellent, except that the second trip was unnecessary if the spark plugs and wiring would have been installed properly the first time. Still, the service staff had the problem fixed within 10 minutes. One other comment: Since the time new vehicles have been hard to find, I feel like dealerships are seeking to boost income by overcharging for service work.
Response from Napleton Buick GMC Crystal Lake
November 21, 2022Thank you again for taking the time to let us know how we did. We hope you have a great day!
Elizabeth D
MCHENRY, IL | 2021 Buick EnvisionNovember 16, 2022
Service manager got me in with just an hour's notice and i was done and out within an hour. They even washed my car which was very nice of them to do on a Saturday afternoon! Thanks again!
Robert R
HUNTLEY, IL | 2023 Buick Encore GXNovember 16, 2022
Everyone involved was patient as it was a multi month process for me to pull the trigger. Jesse went out of his way to get me the car from another dealer in a timely manner when the one on the lot was taken.
Richard K
CRYSTAL LAKE, IL | 2015 GMC Yukon XLOctober 14, 2022
Found what needed service; let me know and fixed it!
Lisa M
CRYSTAL LAKE, IL | 2022 Buick EnvisionOctober 12, 2022
Matt was extremely professional without the normal pressure that a car salesman usually demonstrates.