Filter by
  • William K

    CRYSTAL LAKE, IL | 2017 GMC Yukon XL
    Confirmed Service Review
    April 22, 2023
    The service dept always does a good job for us any time we need them. Thank you Dan and jim
  • David R

    CRYSTAL LAKE, IL | 2019 GMC 2500HD Sierra
    Confirmed Service Review
    April 17, 2023
    Had an appointment and drop my car off at 8:30 in the morning. Didn’t receive a call until almost 3 PM stating that they never even brought my car into the shop for its appointment. My vehicle didn’t end up getting completed until the following day.
  • Diane E

    ALGONQUIN, IL | 2017 GMC Acadia
    Confirmed Service Review
    March 17, 2023
    Good

    Response from Napleton Buick GMC Crystal Lake

    March 17, 2023
    We're pleased to know we have been able to exceed your expectations and really help you out! We look forward to your next visit! Take care!
  • Robert R

    HUNTLEY, IL | 2023 Buick Encore GX
    Confirmed Service Review
    March 17, 2023
    Fast, courteous, no surprises.

    Response from Napleton Buick GMC Crystal Lake

    March 17, 2023
    Hi, we really appreciate your positive review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!
  • David A

    DUNDEE, IL | 2020 GMC 1500 Sierra
    Confirmed Service Review
    March 13, 2023
    Service was fast and efficient, reasonably-priced compared to non-dealership service providers. Waiting area was clean with good wi-fi for working professionals.
  • Richard S

    ISLAND LAKE, IL | 2018 GMC Canyon
    Confirmed Service Review
    March 9, 2023
    Everything was good

    Response from Napleton Buick GMC Crystal Lake

    March 9, 2023
    Hi, thanks for taking the time to leave a review.
  • John S

    MCHENRY, IL | 2016 Buick Regal
    Confirmed Service Review
    February 10, 2023
    I had made my appointment the previous day. I arrived on time, was greeted promptly and the service person pointed out the reason for what I had perceived as a problem/malfunction thus saving me a diagnostic fee. I was phoned about a suggested added service to be done to my vehicle and called back when the vehicle was ready. All went well and professionally which I appreciate.

    Response from Napleton Buick GMC Crystal Lake

    February 10, 2023
    We're pleased to know we have been able to exceed your expectations and really help you out!
  • Gregory P

    CARY, IL | 2021 GMC Acadia
    Confirmed Service Review
    February 8, 2023
    very pleasant and professional experience.

    Response from Napleton Buick GMC Crystal Lake

    February 8, 2023
    Your satisfaction is important to us, so we want to sincerely thank you for choosing Napleton Buick GMC and we hope to see you again soon! We sincerely value your business and look forward to your next visit!
  • Gary W

    POPLAR GROVE, IL | 2023 GMC Yukon
    Confirmed Service Review
    January 27, 2023
    Quick and all questions answered

    Response from Napleton Buick GMC Crystal Lake

    January 27, 2023
    We sincerely value your business and look forward to your next visit!
  • Chris W

    LAKE IN THE HIL, IL | 2021 GMC 3500HD Sierra
    Confirmed Service Review
    January 14, 2023
    Great service.

    Response from Napleton Buick GMC Crystal Lake

    January 16, 2023
    Hi, thanks for taking the time to leave a review.